Bird Magic Products ship anywhere throughout Australia.

All orders are despatched within 2 days of placing orders on a weekday Monday-Friday.

Each order will have its own tracking number in order to see the status of your delivery, this will be emailed once order is complete.

Freight carriers unfortunately will not specify an exact delivery time for items ordered, please allow 5-12 days delivery.

Missing/Delayed Delivery

Whilst we deliver exceptional service in ensuring our orders are processed in a timely manner, we unfortunately cannot control delivery issues sometimes faced with freight carriers.

In the event your parcel is missing or delayed please contact sales@birdmagicproducts.com.au or 0412 014 424

Please note freight carriers ask we allow them up to 10 days to investigate and resolve the issue.

Damage

In the unforeseen event you receive your order damaged, please email photos and relevant information to sales@birdmagicproducts.com.au or contact 0412 014 424 so we can address this immediately with the freight carrier and organise replacements. Any return freight charges will be covered by Bird Magic Products.

Returns

Change of mind returns

We want you to feel confident when buying at https://birdmagicproducts.com.au. Should you change your mind about a purchase you have made with us, you have the option of returning the item within 30 days of having received it and can opt for a full refund excluding return freight charges. Bird Magic Products does not pay for freight when products are returned due to change of mind. We only cover the costs for damaged or faulty returns.

We will require the item to be unused and in its original packaging for these returns.

Once we receive the returned items, we will fully refund you the amount you paid for the order less any cost for shipping the items to you within 7 days.

Damaged or faulty returns

In the unlikely event that your item arrives damaged or faulty, please notify Bird Magic Products as soon as possible for a replacement (if available) or a full refund.

Please contact our Customer Care Team on 0412 014 424 or email sales@birdmagicproducts.com.au to assist with organising your return.

You may be required to send us images of the damage for further assessment. Bird Magic Products will give you the option to arrange a replacement for part/whole of the item, or provide you with a full refund.

Any refund is made back to the payment option you chose with your original order. Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associate expenses if you do so).

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer’s instructions; using it in an abnormal way; or failure to take reasonable care.

Warranty Claims

Bird Magic Products works closely with suppliers to ensure all products have appropriate warranties. Please email sales@birdmagicproducts.com.au or call our Customer Care 0412 014 424 to submit a warranty claim.

You may be required to send us images of the damage to aid in our assessments. We will then contact the supplier to finalise your warranty claim.

Please do not attempt to return an item before speaking to one of our specialists (you may be responsible for any associated expenses).

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer’s instructions; using it in an abnormal way; or failure to take reasonable care.